Refund and Returns Policy
Effective Date: 12/05/2025
Applies to: All digital downloadable products sold at www.pictureated.com
Thank you for shopping with us! We take great pride in delivering high-quality digital, printable products to creative individuals and families worldwide. Because our products are digital and instantly accessible, they are non-returnable and non-refundable once downloaded or delivered.
Why We Do Not Offer Refunds or Returns
Digital products are not like physical goods. Once you’ve downloaded a file, it’s permanently in your possession—and cannot be “returned.” For this reason, and in alignment with consumer laws regarding digital content, all sales are final.
We encourage customers to:
- Carefully read all product descriptions and details before purchasing.
- Review sample images, previews, and sizing information where applicable.
- Reach out to us before buying if you have questions about compatibility or usage.
Situations Where a Refund May Be Considered
We understand that certain rare issues may arise. While we do not typically offer refunds, we may make exceptions at our sole discretion under the following conditions:
- Corrupted or Inaccessible Files
If you are unable to access or open the product files due to a technical fault on our end—and we are unable to resolve the issue within 48 hours of your support request—you may be eligible for a full refund. - Incorrect File Received
If you accidentally receive the wrong product or download link, and we are unable to correct the issue promptly, we will issue a refund. - Fraudulent or Unauthorized Transactions
If your payment was made without your authorization and is confirmed through the payment provider’s dispute process, a full refund will be issued as required.
To request a refund under one of these conditions, please contact us at contact@pictureated.com within 7 days of your purchase.
Non-Refundable Circumstances
To be clear, refunds will not be granted for any of the following:
- You changed your mind or no longer need the item.
- You do not have the required software or technology to use the files.
- You misunderstood the product details or assumed it was a physical item.
- You are unhappy with the style, layout, or aesthetic, but the product matches the description.
- You missed a sale or promotional discount.
Your Responsibility as a Customer
By purchasing a digital product from our store, you acknowledge that you:
- Understand this is a digital item, not a physical product.
- Have the appropriate software or applications to use or open the file(s).
- Have read the full product description and listing details prior to purchase.
Support & Contact
We’re here to help! If you’re having trouble with your files or have questions about your order, please reach out to us at https://www.pictureated.com/contact/. We aim to respond within 14 business days.
Legal Notice
This policy is governed by digital goods consumer protection laws and international eCommerce standards. All refund and return decisions are made at the sole discretion of Pictureated, based on the circumstances and the information provided.
By completing your purchase, you agree to this Refund and Return Policy.